About Pro Link Systems | 25+ Years of Managed IT in Los Angeles

Our Story

Built from the ground up in Woodland Hills

Pro Link Systems was founded in 1999 by Brian Shad with a straightforward mission: help small and midsize businesses in Southern California get more out of technology. At the time, most IT vendors were transactional — they sold you hardware, collected a check, and disappeared. Brian saw an opportunity to do things differently.

From a single office in Woodland Hills, Pro Link grew into a full-service managed IT and cybersecurity partner serving businesses across the greater Los Angeles area. What began as break-fix support has evolved into proactive, strategic IT management — because the problems businesses face today are fundamentally different from what they faced in 1999.

Ransomware didn't exist the way it does now. Remote work wasn't a default. AI wasn't reshaping job descriptions. Cloud wasn't the infrastructure backbone it is today. Pro Link has grown alongside these shifts — adapting our services, building new competencies, and staying ahead of what our clients need next.

Twenty-five years in, we're still independently owned, still headquartered in Woodland Hills, and still operating on the same principle: technology should move your business forward, not hold it back.

Company Timeline

1999

Founded in Woodland Hills

Brian Shad launches Pro Link Systems to provide IT support for small and midsize businesses in the San Fernando Valley.

Early 2000s

Expanded to Managed Services

Transitioned from break-fix to proactive managed IT, giving clients predictable monthly costs and better outcomes.

2010s

Cloud & Cybersecurity Practice

Built a full cloud practice around Microsoft 365 and Azure. Added cybersecurity as threats became more frequent and sophisticated.

2020

Remote Workplace at Scale

Rapidly deployed secure remote work infrastructure for dozens of clients during the COVID-19 transition — zero major incidents.

Today

25+ Years and Growing

Serving hundreds of California businesses with a full-stack managed IT, cybersecurity, cloud, and AI advisory practice.

What We Stand For

Five values. Every engagement.

These aren't words on a poster. They're the principles every Pro Link engineer is hired against and measured by.

Trust

Clients give us access to their most critical systems. We treat that access — and their confidence — with the seriousness it deserves.

Security

Security is not an add-on. Every recommendation we make, every architecture we design, starts with a security-first mindset.

Integrity

We tell clients what they need to hear, not what they want to hear. If something isn't right for your business, we'll say so.

Quality

We don't cut corners, ship half-solutions, or close tickets on problems we haven't fully resolved. Every job is done right or redone.

Commitment

We show up. Whether it's 2am on a Saturday or 9am Monday, the team that knows your environment is available when you need them.

How We Work

Our approach to managed IT

Good IT management is proactive, not reactive. Here's how we structure every client engagement to make sure problems get prevented, not just patched.

Assess

Every engagement begins with a thorough assessment of your current environment. We document your infrastructure, identify risks, and build a clear picture of your baseline — before we recommend anything.

Stabilize

We fix what's broken, patch what's vulnerable, and establish monitoring across your environment. Most new clients see a noticeable improvement in stability within the first 30 days.

Optimize

Once stable, we start optimizing — right-sizing cloud spend, improving performance, tightening security, and building a technology roadmap that aligns with your business goals for the next 1–3 years.

Our Promise

What you can hold us to

Every Pro Link client relationship is built on specific, measurable commitments — not vague promises about "partnership" and "excellence." Here's what we actually stand behind:

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We respond to critical incidents within 15 minutes, 24 hours a day, 365 days a year.

We communicate in plain language — no jargon designed to make you feel dependent on us.

We disclose conflicts of interest. If we recommend a vendor, we'll tell you if we have a financial relationship with them.

We don't lock you in. Our contracts are fair, our documentation is yours, and leaving us is easy — because we'd rather earn your business every month.

We provide quarterly business reviews — reporting on what we've done, what we've caught, and what's coming next.

If we make a mistake, we own it, fix it, and tell you what we're doing to make sure it doesn't happen again.

25 years. One mission.